Aug. 2022 - Current
Challenge
Highsnobiety is a lifestyle brand that blends editorial storytelling with e-commerce. With a saturated e-commerce market, the challenge was to create a platform that went beyond shopping. Highsnobiety’s audience—fashion enthusiasts—seek inspiration, culture, and connection. The goal was to build a platform that integrated commerce with editorial to drive engagement and revenue while staying true to the brand’s cultural identity.
Opportunity
How might we drive app adoption while offering a unique shopping experience tailored to Highsnobiety’s audience?
🛍️ Story-Driven Shopping Experience
Create a seamless blend of editorial storytelling and e-commerce by collaborating with editors to present fashion items with Highsnobiety’s unique perspective.
• Implemented custom download CTA buttons via A/B testing on article pages, significantly increasing app downloads.
• Designed tools like shop carousels, embedded product links, and story-driven lookbooks to convert readers into shoppers seamlessly within the app.
• Developed short-form videos based on qualitative insights, catering to the mobile-first audience’s preference for bite-sized content.
• Built an early access feature that allowed users to purchase limited, hype-driven products before general release, exclusively through the app.
📲 Leverage Highsnobiety’s Audience
Utilize Highsnobiety’s existing audience base to drive app downloads through multi-channel efforts, including email campaigns, social media, and strategic CTAs on highsnobiety.com.
🎟️ Targeted App Promo Codes
Identify key audience cohorts—readers, casual shoppers, and avid shoppers—and launch tailored app discount campaigns to incentivize downloads and repeat purchases.
How might we increase app engagement by blending fashion, culture, and commerce to cater to Highsnobiety’s unique audience of enthusiasts and shoppers?
📱 Unique Homepage for Young Audiences
Introduce an Instagram-like stories feature with image and video-heavy content, delivering daily cultural and fashion news tailored to a younger, mobile-first audience.
• Improved Session Time: Average session duration grew by 10%, demonstrating higher user engagement.
• Feature Success: 38% of users utilized Highsnobiety Stories, viewing 3 or more stories per session
🛍️ Redesigned Home Exploration
Create a homepage that seamlessly blends news articles and e-commerce, offering a curated mix of entertainment and shopping. This approach combines editorial storytelling with product discovery, encouraging users to stay engaged and explore more.
Platform Optimization
📬 CRM Improvements: Built an email preference center to reduce unsubscribe rates and implemented behavior-based push notifications for events like early access and restock alerts, enhancing user engagement.
🔍 SEO Optimization: Improved tag and metadata structure to boost discoverability and drive organic traffic.
⚙️ CMS Migration: Transitioned from WordPress to DatoCMS, enabling faster performance and robust feature support for editorial workflows.
🤖 AI tool experimentation: Piloted AI tools to streamline content creation, including automated SEO tags and image alt text suggestions.